Terms and Conditions

1. General Entry Policy

         When you make a booking at Random-World, you agree to the following Terms and Conditions.

 

• Random-World is a trading name of Random World Limited.

• "Staff" or "Member of Staff" refers to any person employed or involved in Random-World.

• Random-World reserves the right to deny admission to any person whom a member of staff feels may behave in a manner that would adversely affect the enjoyment of other participants.

• Participants must follow the instructions given to them by a member of staff. Failure to do so may result in removal from the premises without a refund.

• Failure to follow instructions and/or unsafe play could lead to persons being asked to leave the premises, with no refund given.

• The consumption of alcohol is strictly prohibited within Random-World premises unless available for a specific/special event. Random-World reserves the right to deny admission to anyone they believe may be under the influence of alcohol or other substances.

 

2. Age Restrictions & Supervision

• Children under 14 must be accompanied by a responsible adult (18+) at all times. The adult is responsible for the behaviour and conduct of the child.

• Children under 16 must be accompanied by a responsible adult (18+) after 6pm. The adult is responsible for the behaviour and conduct of the child.

• Children aged 14 - 17 (16-17 after 6pm) may be unaccompanied provided they have permission from their parent/guardian to attend unaccompanied and are responsible to manage and care for themselves for the duration of their visit.

• Staff members are not responsible for supervising children, and we do not offer childcare services.

 

3. Food & Drink Policy

• Food and drinks may only be consumed in the designated "Park" area of Random-World or external areas (if open).

• No stoves, heat sources or the cooking of food is permitted anywhere in the building.

• No food or drink is to be consumed in any of the play areas/exhibits.

 

4. Behaviour & Conduct

• Visitors must behave respectfully towards staff and other guests.

• Disruptive, dangerous, or inappropriate behaviour may result in removal without refund.

• Damage to equipment or property, whether intentional or due to negligence, may incur a charge for repairs or replacement.

• Participants must not act in a manner that could cause themselves, other customers, members of the public, or staff injury, or could cause damage to property or the fabric of the building.

 

5. Photography & Data Protection

• Photography (still and video) is encouraged within all areas of Random-World except toilet areas. However, we kindly ask you to avoid taking photographs of other customers where possible.

• Random-World may take promotional photos or videos within the premises. If you do not wish to be included, please inform a staff member upon arrival.

• Personal data provided at booking is handled in accordance with GDPR regulations.

 

6. Bookings & Cancellations

• Booking slots are ONLY confirmed once full payment has been received.

• Booking slots may be changed without charge at any point EXCEPT within 24 hours of the booking.

• Persons with booked tickets who fail to arrive for their booking will forfeit the cost of the booking (no refund will be offered).

• Bookings may be cancelled and a refund given (minus any booking fees per booking and/or an admin fee of 10% of ticket value) at any point EXCEPT within 24 hours of the booking slot. Cancellations made WITHIN 24 hours of the start of your booking will not be refunded.

• In the unlikely event your booking slot cannot take place and Random-World cancels your booking, you may choose either to receive a full refund or to have your booking changed to another available time slot.

• Some exhibits, games, activities, and facilities available at the time you make a booking/purchase a ticket might not be available on the day of your booking due to maintenance or modifications. We do not guarantee availability of any exhibit, game, activity, or facility.

• Members may purchase tickets for other valid members. 

• Only persons who are valid members at the time of entry may use a members' ticket- full price will be charged for non-members.
• Some Special Events may not be covered by Members' Tickets. 

 

7. Gift Vouchers

• Gift vouchers are on sale at the discretion of Random-World and no guarantee is made about their availability.

• Gift vouchers (without a booking time/date) may be purchased and redeemed via our website and booking site.

• Gift vouchers are valid for TWO calendar years from the date they are sent to you.

• Gift vouchers MUST be booked and the booking must take place BEFORE they expire.

• Gift vouchers that have expired will not be refunded.

• Gift vouchers may be cancelled within 30 days from the date of purchase and a full refund given. Gift vouchers cannot be refunded after 30 days from the date of purchase.

• Once a booking has been made using the gift voucher, the gift voucher becomes invalid and the ‘Booking’ Terms and Conditions (above) will apply.

• The unique code on the Gift Voucher will be required to book a time slot.

• Exhibits, games, activities, and facilities available at the time of purchasing a Gift Voucher may not be available for the entire validity period as we occasionally make changes to Random-World.

• Gift Vouchers cannot be exchanged for cash or used to purchase any item for sale inside Random-World.

 

8. Payment Policy

• Payments are made to Random Worlds Limited and all prices listed are in BRITISH POUNDS (GBP).

• Payment may be made by credit/debit cards as accepted by "Payyo" at the time of booking. Invoiced payment via Bank Transfer is allowed if pre-arranged and at the discretion of Random-World.

• Advanced ticket sales must be made through "DigiTickets," our website's booking system (which uses Payyo to handle the transaction), except when agreed in advance by Random World Limited.

• Refunds will be paid back to the original payment method or via Bank Transfer or Cheque at the discretion of Random-World minus any booking fees.

• Payments may show on statements as 'Random W Ltd', 'Random-World', 'Random Worlds Limited', or 'Random Worlds Ltd.' or similar.

• VAT receipts/invoices available upon request. Please email VAT@randomworlds.co.uk.

 

9. Health & Safety

• Certain activities may have specific safety rules, which must be followed at all times.

• Visitors participate at their own risk. While we take all reasonable precautions, Random-World is not responsible for injuries caused by failure to follow safety guidelines.

• Guests must report any safety concerns to staff immediately.

• Guests with medical conditions should consult their doctor before participating in physical activities.

 

10. Access & Inclusion

• Participants are strongly advised to read our ACCESS STATEMENT prior to making a booking or purchasing a gift voucher.

 

11. Complaints & Feedback

• If you need to make a complaint or would like to provide feedback about our service, you may write to Random-World, The Random Centre, 4a Taylor Road, Newport, PO30 5LG, or email feedback@random-world.co.uk.

 

12. Changes to Terms & Conditions

• Random-World reserves the right to amend these terms at any time without prior notice.

• The most up-to-date version will always be available on our website or at reception.

 

By entering Random-World, you confirm that you have read and agree to these terms and conditions.